Hi and welcome to the IOdesk blog!
There is so much going on over at IOdesk now; new features, further development on existing features, and overall a whole lot we want to be able to communicate to you.
So we thought, why not make things simple and just put up a blog for it! Here we will add articles and guides for how to get the most out of IOdesk, information and news about customer satisfaction and support in general. Also of course, our developers will be presenting and discussing new features and what they are working on at the moment.
To get things rolling we are so exited about what we will be releasing at the end of the summer – Lydia Nexus.
Our main goal has from the start been to provide a service with an AI powered bot that gives customers a feeling of talking to a real human. As of today our AI bot Lydia can recieve and answer questions and provide customers with helpful articles – but we are far from done in this department.
Lydia Nexus will take this one step further and enhance the communication with Lydia. She will be able not just to receive input and return output “IO”desk (get it?), but also work more with the information provided and ask customers questions back.
Let us give you an example.
A customer (C) lands on your site to book a meeting next week with the sales rep. The customer starts a chat and Lydia (L) greets him.
C – “Hi, I’d like to book a meeting with your sales rep!
L – “Hi! Sounds great, to book a meeting I need a bit more of information. First of, what is your name?”
C – “John Cleese”
L – “Ok, and which mail can we reach you at?”
C – “email@example.com”
L – “Thanks! Which day and time would suit you?”
C – “Uhm, next thursday at 1PM perhaps?”
L – “Thank you! I will be forwarding this information to our sales rep. and she will get back to you as soon as possible”
C– “Great, bye!”
By Lydia doing this, all the information about who wants a meeting and when, is collected and you (the company) can review it and set the meeting, without having to first get back to the customer just to ask these kind of questions yourself, saving time and keeping things organized. Oh right, another small thing. There will be a add on where you as a company can connect this to Google Calendar – smooth!
This is just a small example of what Lydia Nexus can do, we are working hard to make this new functionality as powerful and generalized as possible, to suit a multitude of companies and their needs. Another interesting example is a early-bird customer we are working closely with, that needs to have Lydia check an Excel sheet of when they will be visiting the customer in person.
C – “When will you be visiting me?”
L – “I will check, could I have your address please?”
C – “Number 12, Grimmauld Place”
*Behind the scenes Lydia is looking at the Excel sheet for the time*
L – “We will be visiting you on Monday the 12th around 3PM”
C – “Great, thanks!”
And just like that a customer gets to know when they will be visiting, without a human having to step in, talk to the customer, bring up the Excel sheet, read through it and locate the address, get back to the customer. Again saving time both for the company and the customer.
These are just a few examples of what’s to come and we’ll keep you posted here as we go. ETA for the Lydia Nexus update is 2:nd week of august.
That’s all for now, take care!
CEO and Lead Developer