Increasingly higher demands are placed on customer service. By the year 2020, nearly 80% of all businesses will have a chatbot as a part of their customer service. So what are you waiting for?
With a chat bot on your site you can offer you customers a short response time, and they’ll get the service they require, when they want it.
So, why do you need a chatbot? Well, first of all, it saves you time. A lot of time!
How many hours have you and your staff spent answering the same question over and over again? With a chat bot this is now a thing of the past and you can use the time spent on more creative things.
A bot never sleeps or takes vacation, it’s always right there. We are talking always. 24/7/365. The bot doesn’t care it it’s a holiday, middle of the night or any other time when you are not available. The bot’s got your back.
Having a chat on your site can increase conversions and sales by eliminating any confusion and uncertainty that the visitor may experience.
One other big advantage of a chat is that the visitor doesn’t have to wait for loooong phone queues or mail reply, they can continue browsing on your site while chatting with the bot or an agent.
With IOdesks chatbot Lydia, you get a Top of the line chatbot, powered by AI, and a powerful ticket management system.
Are you ready to join the AI revolution?